FAQ
Q: How can I make a reservation?
A: You can request a quote, you can make a quick reservation on our homepage or you can call us.
Q: What is included in your rates?
A: Our rates are all inclusive except if there are any tolls applicable (normally out of Washington Metropolitan area) we charge additionally and PayPal customers should be prepared to pay the drivers any toll in cash.
Q: Are there any extra charges?
A: Yes, if you are late or tardy. Fifteen minutes grace period is given at any non-airport and Union Station pick ups.
Q: Can I make an extra stop?
A: Extra stop en route with a maximum wait time of 5 minutes is $10. After 5 minutes, waiting time will be charged at applicable waiting time charge.
Q: Where do I meet my driver?
A: At Dulles and BWI Airport, your driver will meet you in the baggage claim of your airline with the name sign. At Reagan National, your driver can meet you either in the baggage claim or outside at the second curbside on the baggage claim level. At Union Station, the driver will meet you at the second curb in front of the main entrance.
Q: How do I recognize my driver?
A: The driver will be holding your name sign if he is meeting you inside the airport. All other places he will have your name sign on the window.
Q: What if I can’t find my driver?
A: Please call our contact number if you cannot locate the driver.
Q: What if my flight is early or delayed?
A: We monitor all flights and trains, if you provide the flight or train number but it would be nice if you could call us and inform us if your flight or train is delayed or cancel. So weather you arrive early or late we’ll be there for you.
Q: What form of payment do we accept?
A: We accept cash, MasterCard, Visa, American Express, Discover, and PayPal.
(PayPal users must be prepared to pay cash or give a valid credit card number to the driver, if they are late in coming out from their home, office, or any other non-airport pick up location; or if they change their original itinerary or make an extra stop. Please read “Extra Stop Charges” and “Waiting Time Charges” of FAQ page.
Note: Your eCheck must clear at least 3 days before your pick-up).
Q: What is our luggage policy?
A: No suitcases will be allowed inside the sedans and stretch limos. Suitcases should fit in the trunk of the vehicle. Small rope sack bags maybe carried in the cabin.
Q: Is there an extra charge per passenger?
A: No, there is no extra charge for the number of passengers, but the maximum seating capacity of vehicle must not be exceeded.
Q: What is the cancellation policy?
A: Sedan - Minimum cancellation time without charge is two hours before scheduled pick-up time.
SUV – Minimum cancellation time without charge is three hours before scheduled pick-up time.
14 Passenger Van – Minimum cancellation time without charge is six hours before scheduled pick-up time.
Stretch Limo – Minimum cancellation time without charge is twenty-four hours before scheduled pick-up time.
Stretch Limo (Prom) – Minimum cancellation time without charge is forty-eight hours before scheduled pick-up time.
Mini-Buses (up to 32 passengers) – Minimum cancellation time without charge is twenty-four hours before scheduled pick-up time.
Coach – Minimum cancellation time without charge is twenty-four hours before scheduled pick-up time.
Q: Are the vehicles non-smoking?
A: Yes, all of our vehicles are non-smoking. No alcoholic beverages are allowed in our sedans and SUVs. No illegal drugs are allowed in any of our vehicles.
Q: What if I don’t show up?
A: If the client cannot locate the driver at the designated meeting place, client must call 703-421-8840 to avoid being billed as “No Show.” If client leaves without informing us, full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% gratuity).
Q: What are our Snow Emergency Charges?
A: Rates double during Snow Emergencies for existing and new reservations.
Q: Inclement weather and disclaimer:
A: We reserve the right to add any additional charges to the original price quoted if the client deviates from the original charter information. Client is responsible for damages to the vehicle committed by their party during service, either willfully or accidentally. Client holds Premier Sedan Services, Inc. harmless and not liable for any personal or material damages, rising from the conduct of their party. Premier Sedan Services, Inc. will not be liable for delays caused by accidents, breakdowns, bad road conditions, inclement weather, and other conditions beyond its control. NOTE: If, in the opinion of the carrier, if conditions make it inadvisable to operate charter service from point of origin to any point en route, the carrier will not be liable thereof, or be caused to be held for damage for any reasons whatsoever. Chauffeur has the right to terminate any particular trip if chauffeur feels that operating the vehicle is unsafe in any way whatsoever. Additional cost such as meals, lodging, and transportation will in the respect become the responsibility of chartering party. Premier Sedan Services, Inc. reserves the right to substitute service with other equipment or affiliate carrier to perform the service contracted. Premier Sedan Services, Inc. will not be responsible for any object left in the vehicle.
Q: What if I or my party damages the vehicle?
A: Client will be held responsible for any damages they may cause to the interior or exterior of the vehicle. No smoking, no alcoholic beverages, and no illegal drugs are allowed in any of our vehicles. Misconduct (by the passengers) inside the ve the vehicle may result in immediate termination of charter
Spillage policy- A cleaning fee up to $350.00 may be imposed if excessive spillage occurs. (Excessive spillage is considered as beverage/food bodily excretions) Trash- It is the responsibility of the client or its party to clean all the trash from the vehicle. Otherwise a $100.00 cleaning fee will be charged.
Objectionable Person(s): Carrier reserves the right to refuse to transport a person(s) whose conduct is objectionable and unsafe to others and terminate the charter without any refund.
|
